PROVIDING THE BEST QUALITY ARE MORE THAN JUST WORDS. IT'S WHAT WE DO.                                                                                                                                
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MJB STAIRS
Custom Stairs & Millwork 
 call us at      (586)745-7260
MJB Stairs
Warranty & Policies


General Policies

Free standard delivery on Stair Parts purchases of $600 or more. Handrails and other stair parts over 8-foot in length will only ship via LTL Common Carrier. 

The customer is responsible for verifying that the measurements, drawings, and prints are correct, in addition to verifying that the parts listed on the acknowledgement are the parts required for the job. 



MJB Stairs is not responsible for additional parts required which are not on the agreed upon acknowledgement. We recommends working with a local contractor to ensure the proper parts are ordered for your job.


All of our’ wood products are made from solid lumber. To achieve the necessary thickness or depth, we do edge or face glue most of our wood products. Wood is a natural product and will therefore vary from one board to another.

All wood stair parts are air or kiln dried to minimize instances of cracking, deformation, and warping. It is the responsibility of the customer to store all wood products in a climate controlled environment immediately upon receipt. Sealing wood products with a stain or clear finish significantly reduces the risk of cracking or warping.



MJB Stairs is not responsible for defects to wood products which are not finished and installed within one (1) week of receipt.

Wood products which are not installed according to the provided installation instructions will result in a null and voided warranty.


Customer is responsible to inspect for damages or missing items at the same day of arrival .

Damage claims must be filed with MJB Stairs within two (2) business days of the delivery date.

Damage claims filed after the product has been installed will not be honored, regardless of when they are filed.

For returning  items  restocking charges  up to 35% , customer is responsible for returning shipping charges.

All Special order materials are not refundable.

Privacy Policies

·

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.


· We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.


· We will only retain personal information as long as necessary for the fulfillment of those purposes.


· We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.


· Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.


· We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.


· We will make readily available to customers information about our policies and practices relating to the management of personal information.


We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.